Refund policy

Every Cole Haan product is backed by our long-standing tradition of quality and craftsmanship.

Customer Privacy Information

Cole Haan collects customer information but is committed to respecting the privacy rights of our customers. For information concerning the categories of personal information collected at this location and the purposes for which it will be used, please visit https://www.colehaan.co.za/pages/privacy-policy.

Return/Exchange Policy

If you are not completely satisfied with your purchase, we will refund new, unworn, and unaltered merchandise within 30 days of the original purchase date per the policies below. We accept returns of products purchased at a Cole Haan store or on www.colehaan.co.za only (note: full-price in-store purchases must be returned to a Cole Haan full-price store and outlet purchases to a Cole Haan outlet store). Returns must be made in the country where the purchases took place. Returns, exchanges, and price adjustments cannot be processed over the phone.

1. Returns/Exchanges with Original Receipts

   If payment was made with a credit card, the original receipt must be presented to receive a credit to the account used. Otherwise, an exchange can be made, or a store credit will be issued.

   If payment was made in cash, the return will be refunded in cash unless:

   1. The store does not have adequate funds at the time of return.
   2. The return is made at a cashless Cole Haan store.

   In these events, an exchange can be made, or a store credit will be issued. For purchases made with a Cole Haan Gift Card/eGift, an exchange can be made, or a store credit will be issued.

2. Returns/Exchanges without the Original Receipt

   Seasonal products may be exchanged, or store credit issued in the form of a Gift Card at the current selling price.

3. Returns/Exchanges with Gift Receipt

   Any purchases accompanied by a Gift receipt may be exchanged or a store credit issued for the price at the time of purchase.

4. Colehaan.co.za/Online Returns

   Eligible items purchased at www.colehaan.co.za may be returned to any Cole Haan store. Customers should obtain authorization for in-store returns of online purchases at colehaan.co.za/returns and bring authorization into the store.

   Option 1: In-store Process Eligible items purchased at www.colehaan.co.za may be returned to any Cole Haan store. Customers should obtain authorization for in-store returns of online purchases at colehaan.co.za/returns and bring authorization into the store.

   Option 2: Online Process Customers wanting to return and exchange items online will need to email the store with all purchase details and the reason for return or exchange. Photos of the product and packaging must be attached to the email too. Once the store approves the return/exchange request, a courier will be scheduled for collection of the purchase. Only once the stock has arrived at the store in the manner it was purchased and/or photographed, will the action for return or exchange begin.